What's Birdsall Market all about?
Check out our About page for the who, what, when, where, and why!
Can I order individual items? All I see are boxes.
We are only offering boxes to streamline the service. In the days ahead we will share our partners page where you can buy individual items.
Why is there a delivery fee?
The delivery fee is to help pay our employees that deliver your food. One of the secondary reasons for the market is to get as many people as possible back to work and receive a paycheck.
I'm a senior, do you offer senior discounts?
At this time no. We have tried to keep the prices as low as possible for everyone.
Do you take food assistance benefits like WIC, SNAP, etc?
Not at this time but we are looking into it.
How do your prices compare to my local supermarket, they seem more expensive?
We've made every effort to keep our prices as low as possible, but understandably as a small local "pop-up" operation formed in response to the COVD-19 crisis, we don't have the bargaining power with suppliers that the regional and national grocery chains do, so their prices may be lower in some cases.
Customers can vist this page to see how the pricing of our boxes compares to the local supermarkets that are still operating. Due to variations in supply and stock, the comparisons are not always "apples to apples" but we hope they help our customers understand their options.
Please also consider the cost of transportation and service fees when comparing prices.
It looks like some of your prices have increased, what gives?
The Birdsall Market is a work in progress, and as we operate we learn what is needed to cover our overhead, pay our employees and leave enough left over for us to keep it going. Therefore, we may adjust our prices as needed to keep the Market sustainable. Please refer to our price comparisons page to see how our prices stack up against the local supermarkets.
I can't afford your food, what options do I have?
These include CHHOP/Fred's Pantry, City of Peekskill Mobile Pantry, Salvation Army, Community Action Partners of Peekskill, City of Peekskill Senior Nutrition Program, Manzer's Landscaping, Peekskill Rotary Club, Peekskill School District Grab and Go, and Million Gallons.
What payment methods do you take, if I don't have a credit or debit card?
For other forms of payment please email us and we can try to work something out. Cash is always accepted.
Do you take Apple Pay, Google Pay, etc?
At the moment our system does not accept these forms of payment. We're looking into way to implement, but for now you'll need to enter your credit card information at check out.
How do I tip the driver/delivery person?
If you are asking this question, God Bless you. We offer the option to tip when you add the Delivery Item to your cart. Simply choose the amount of tip you'd like to add before adding it to your cart. You can also tip in cash, but please wear a mask and wash your hands so that our delivery people stay safe.
What precautions do you take to assure my health and safety?
All our employees are following all social distancing and sanitizing procedures. Delivery people will wear masks and gloves.
How will I know when you are delivering my food? Can I pick my delivery time?
All deliveries and pick ups are between 1pm - 4pm on Friday. For delivery we will ring your doorbell. For apartment delivery we will need to be buzzed in and your order will be left in the lobby.
Do you send out a text as a time reminder for pick up/delivery?
We will send a reminder email to the address entered at check out when pick up and delivery hours begin. We are looking into implementing a text message reminder.
When can I pick up the food?
970 Main Street at the Birdsall Beer Garden.
Can I schedule a different day to pick up?
At this time we will only be delivering and having pick up on Friday but if there is demand we will add a day mid week.
Can I have a box delivered to someone else?
Yes you can. Make sure to add the Delivery Item to your cart, and at checkout under Shipping enter the address you'd like to have the box delivered to. Make sure to un-check "Billing address same as shipping" under Billing and enter the billing address that matches your credit card.
Are the fruits and vegetables organic?
They are not to start, but we are working on an organic box. And we are looking on how to partner with local farms and CSA's to bring you the freshest product.
I have a food allergy, can I order your products?
Please email us if you have concerns about any of our food items and food allergies.
Where do you source your ingredients from?
A grocery basics come from Red Barn Distributing which sources from farms in the tri-state. All prepared foods are from Gleason's and Birdsall House. We continue to add local suppliers to our boxes, visit our suppliers page to buy directly from them.
Can you deliver beer and liquor to me?
Beer, wine, and liquor can be delivered but you will need to contact Birdsall House or Gleason's directly at this time. Call 914-930-1880 for Birdsall, 914-402-1950 for Gleason's.
I like wings, why don't you have wings or other chicken on your menu?
For wings order directly through Birdsall House 914-930-1880. We are open 7 days and will deliver wings and all other menu items. Chicken options are a possibility for future boxes.
Can I change or cancel my order after placing it?
This will be handled on a case by case. Please email us with all post-order requests.
We freeze our high quality burgers (same as we use in-house) for your protection.
To defrost, run the wrapped package under cold water for 20 minutes, or leave in the fridge for a few hours. Once defrosted you can reshape the burgers thicker or thinner to your preference.
If you have already tried to pry apart the burgers before defrosting, please re-wrap in cellophane and run under cold water.
In case you were concerned, freezing does not in any way degrade the quality of the meat. As of right now we are not investing in grocery style packaging to keep price low as low as possible
Can I return food I am not happy with or is damaged?
Food is not refundable once delivered. Email us using our contact form if there is a problem and we will consider each case individually.
Do you offer gluten-free options? Pasta, Pizza, Buns?
Not at the moment but offerings will change week to week. Email us your suggestions and we will try to accommodate.
Will you have other specials?
New specials should be available weekly.
I'm a local food supplier and have an item I'd like included in a Birdsall Market box, how can I get involved?
We'd love to hear from you, please email us and let us know what you've got.